Troubleshoot Major iOS or Android Update Issues Easily

Annoyed with her phone

Updating your iPhone or Android device to the latest software can enhance performance, add new features, and improve security. However, it can also introduce unexpected problems. In this article, we’ll guide you through troubleshooting major iOS and Android update issues, ensuring your device runs smoothly.

Troubleshooting Steps for Major iOS/Android Updates

Before You Update: Checking Device Compatibility and Battery

Updating your device is essential for maintaining its performance and security. However, ensuring that your device is prepared for the update process is crucial.

  1. Check Device Compatibility
    • Ensure your device is compatible with the new update. Apple and Google often provide lists of compatible devices for their latest software versions, such as iOS 16 and the latest Android versions. Visit the official iOS or Android update page to confirm your device is supported.
  2. Backup Your Data
    • Always back up your device before updating. Use iCloud for iPhones and Google Drive for Android devices to secure your data. This precaution ensures that you don’t lose important information if something goes wrong during the update.
  3. Ensure Sufficient Battery Life
    • Charge your device to at least 50% before initiating an update. Plugging in your device during the update process is recommended to avoid any interruptions due to low battery.

Common Update Issues and Solutions

Updating your device can sometimes lead to common problems. Here are solutions to some frequent update issues:

  1. Battery Drain
    • Solution: After updating, your device may experience battery drain. This can often be resolved by performing a factory reset or resetting network settings.
      • Factory Reset: Go to Settings > General > Reset > Erase All Content and Settings.
      • Reset Network Settings: Navigate to Settings > General > Reset > Reset Network Settings.
  2. Wi-Fi Connectivity Issuesdead phone
    • Solution: Reset your Wi-Fi network settings by going to Settings > General > Reset > Reset Network Settings. This can resolve most connectivity issues.
  3. Performance Lag
    • Solution: If your device feels sluggish after an update, try the following:
      • Clear the cache (for Android).
      • Restart your device.
      • Ensure all apps are updated to the latest versions.
  4. App Compatibility Issues
    • Solution: Some apps may not function correctly after an update. Check the App Store or Google Play for updates. If the app is still problematic, consider reinstalling it.
  5. App Crashes or Freezes
    • Solution: Ensure the app is updated to the latest version. If the problem persists, delete and reinstall the app. Clearing the app cache can also help on Android devices.
  6. Update Fails to Install
    • Solution: Ensure your device has enough storage space. Free up space by deleting unused apps or files. Restart your device and try the update again.
  7. Touchscreen Unresponsiveness
    • Solution: If your touchscreen becomes unresponsive after an update, try restarting your device. If the issue persists, perform a factory reset.
  8. Unusual Battery Drain
    • Solution: Check for apps consuming excessive battery by going to Settings > Battery. Update or uninstall the problematic apps. Using low power mode can also help.
  9. Overheating Issues
    • Solution: If your device overheats after an update, avoid using it while charging. Close unnecessary apps running in the background and avoid playing high-performance games.

Troubleshooting Specific Update Problems

iOS Specific Issues

  1. Stuck on “Verifying Update”
    • Solution: Restart your iPhone. If the issue persists, perform a hard reset by pressing and holding the power and volume down buttons simultaneously until the Apple logo appears.
  2. Apps Crashing or Not Opening
    • Solution: Update all apps to their latest versions. If the problem continues, delete and reinstall the problematic apps.
  3. Bluetooth Connectivity Issues
    • Solution: Go to Settings > Bluetooth and turn it off, then back on. If this doesn’t work, reset network settings as described earlier.
  4. iPhone Won’t Turn On After Update
    • Solution: Connect your iPhone to a power source and force restart it. If it still doesn’t turn on, try connecting it to iTunes and restore the device.

Android Specific Issues

  1. Google Play Store Not Working
    • Solution: Clear the cache and data of the Google Play Store app. Go to Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data.
  2. Home Screen Not Responding
    • Solution: Restart your device. If the issue persists, clear the cache of the home screen launcher app.
  3. Frequent Crashes After Update
    • Solution: Perform a factory reset. This can resolve deep-rooted software bugs that updates sometimes introduce.
  4. Android Device Stuck in Boot Loop
    • Solution: Try booting the device into Safe Mode. If it boots successfully, an app may be causing the issue. Uninstall recently installed apps one by one to identify the culprit.

Additional Tips for a Smooth Update Process


Ensuring a smooth update process involves several best practices:

  1. Update Over Wi-Fi
    • Download and install updates over a stable Wi-Fi network to avoid interruptions and potential data charges.
  2. Sufficient Storage Space
    • Make sure your device has enough storage space for the update. You can check this in Settings > General > iPhone Storage or Settings > Storage on Android.
  3. Install Updates Manually
    • Sometimes, installing updates manually can prevent issues. Go to Settings > General > Software Update on iOS or Settings > System > Advanced > System Update on Android and select Download and Install.
  4. Stable Internet Connection
    • Ensure you have a stable Wi-Fi network connection during the update process to avoid interruptions.
  5. Turn Off Background Apps
    • Close all background apps before starting the update to ensure the process goes smoothly.
  6. Clear Cache Regularly
    • Regularly clear your device’s cache to free up space and improve performance. This can be done through Settings > Storage > Clear Cache.
  7. Check for Update Notifications
    • Enable notifications for system updates in your device’s settings to stay informed about the latest software updates.
  8. Review Update Details
    • Read the update details provided by the manufacturer to understand what changes and improvements the update includes.

Steps for a Smooth Update Process

To ensure a smooth update process and minimize issues, follow these three simple steps:

  1. Backup Your Device
    • Use iCloud or Google Drive to back up important data.
  2. Check for Updates
    • Regularly check for system updates in Settings > General > Software Update (iOS) or Settings > System > Advanced > System Update (Android).
  3. Perform the Update
    • Download and install updates only when your device is connected to a stable Wi-Fi network and has sufficient battery life.

We hope these troubleshooting tips help you resolve any iOS or Android update issues you may encounter. If you found this guide useful, share it with your friends. For more expert advice and services, trust iPhone Ambulance for all your iPhone repair needs. Book your repair now and let us restore your device to its prime condition!

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